Tundra Travel

Tundra Travel: Terms and conditions

Thank you for deciding to book a trip with Tundra Viatges.

The following Terms and Conditions together with the General Information contained in our website form the basis of your contract with TUNDRA VIATGES S.L. Please read them carefully as they set out our respective rights and obligations.

The payment of the deposit (partially or totally) means the knowledge and acceptance of this Terms and Conditions, which become part of the package travel contract without being necessary its written transcription.

Our registered office is at Passatge Espíria número 2, pis 2, porta 1, 08023 Barcelona. Our Tax Identification Number is ESB98261027 and our License number is GC-1927.

In these Terms and Conditions, "you" and "your" mean all persons named on the booking (including anyone who is added or substituted at a later date). "We", "us" and "our" mean Tundra Viatges.

1. Booking confirmation.

All quotes are subject to availability at time of booking.

To confirm a booking, you must pay 40% of the total price. Except when the suppliers' Term and Conditions specify a different amount.

Once we have received your booking confirmation, all appropriate payments and all requested personal information, we will confirm you the payment and we will start working on your voyage's reservations.

Once all services have been booked and confirmed, we will confirm you your holiday by e-mail. Please check this e-mail carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.

The pending amount must be paid 45 days before the departure date or when we hand you over the trip documents. Except when the suppliers' Term and Conditions specify a different date.

If we do not receive all payments due (including any surcharge where applicable) in full and on time, we will be entitled to treat your booking as cancelled by you and retain all deposits paid or due at that date.

If you confirm the booking within 60 days of departure, the full price must be paid immediately. Except when the suppliers' Term and Conditions specify a different date range.

2. Your contract.

A binding contract between us comes into existence when you confirm the booking in writing.

We both agree that Spanish Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us.

3. Cancellation by you.

You may cancel your booking at any stage, provided you do so in writing.

Your notice of cancellation will only be effective when it is received in writing by us at our offices from Monday to Friday (except Bank Holidays) and you are acknowledged by us in writing too.

In the case of cancellation by you, we are entitled to charge the following cancellation fees to you:

- from the time of booking: 40% of total tour cost.

- 45 days within the departure: 100% of total tour cost.

Except when the suppliers' Term and Conditions specify a different cancellation fee.

Travel and cancellation insurance, train tickets, plane tickets, ferry tickets and all activities are not refundable in the event of the person(s) to whom they apply cancelling.

To protect yourself against this eventuality, you should ensure that you purchase travel and cancellation insurance at the time of booking.

4. Changes by you.

Should you wish to make any changes to your confirmed holiday, you must notify us in writing from Monday to Friday (except Bank Holidays).

Whilst we will endeavor to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee of 120 euros per booking will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers.

For flight inclusive bookings, you must pay the charges levied by the airline concerned. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight.

5. Changes and cancellation by us.

We reserve the right to change or/and cancel any trip prior to departure, in which case we will offer you the choice of the following options:

(i) accepting the change.

(ii) purchasing an alternative holiday from us, of a similar standard to that originally booked if available.

(iii) accepting the cancellation and accepting a full refund of all monies paid, except the administration fee.

We are furthermore not liable for and does not accept any claims for any costs made by you, such as but not limited to other travel elements such as but not limited to flights, hotels, connecting programs, insurance?s etc.

Please note, the above options are not available where any change made is a minor one.

Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care or where we have to cancel because the minimum number of persons required to operate your holiday has not been reached.

No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these Terms and Conditions entitling us to cancel (such as paying on time) or if the change made is a minor one.

6. Remote Areas.

We are specialized in travel to remote areas which can be inherently dangerous, relatively undeveloped and subject to the uncertainties of local bureaucracy, road and air travel. Areas where infrastructure and (medical) facilities are often lacking.

On booking the trip, you fully understands that those trips require the qualification of expedition trips and consequently we must always be flexible, and we contract only to aim at a proposed itinerary, not necessarily to fulfill it rigidly.

We reserve the right to change an itinerary at any time, and will not be held liable for any loss whatsoever caused as a result of any delay or alteration.

All activities booked (wildlife viewing, walking, sightseeing, hiking, camping, mountaineering, kayaking, (scuba) diving, swimming, snorkeling, zodiac driving/cruising and flying activities including helicopter flights are booked 100 % on your own risk. We are therefore not liable for any damage, such as but not limited to (bodily) injury, illness, death etc. whatever the reason or cause may be, including consequential and/or indirect (commercial) damages as set forth in par.

7. Act of God and Force majeure.

We are not liable in any way to you for death, bodily injury, illness, damage, delay or other loss or detriment to person or property, or financial costs both direct and indirect incurred, or for our failure to commence, perform and/ or complete any duty owed to you if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by "Act of God" or "force majeure".

In these Terms and Conditions, "Act of God" and"force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, mechanical breakdowns, adverse weather conditions, fire and all similar events outside our control.

8. Changes and cancellation by the airline.

If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation against the airline, you must pursue the airline for the compensation due to you.

All sums you receive or are entitled to receive from the airline represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements.

The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight.

We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations.

9. Price changes.

Prices and offers published in our website are subject to availability at time of booking and may change at any time without prior notice.

Prices and offers are based on tariffs and exchange rates in effect at the time of uploading and are subject to change prior to departure.

Once your booking has been confirmed and even if payment has been received in full, we reserve the right to alter prices or introduce surcharges accordingly when substantial changes in exchange rates, fuel price, tax, services and labor increase the cost of holidays.

10. Insurance.

Baggage, cancellation and travel insurance are not included in the price and are strongly recommended.

A cancellation insurance must cover you fully against the cost of cancellation by you.

A travel insurance must cover medical care and repatriation should you become too ill to continue with the holiday, and must above all cover you against the cost of air evacuation.

Please note however that we have no control over the availability or standard of medical and repatriation services and facilities in the areas we visit and these do not form any part of our contract with you.

Please remember that many of the areas we visit on our holidays are not as developed as Europe and the availability and standard of such services may well be lower.

Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check alternative insurance policies.

11. Baggage.

Your baggage do not form any part of our contract with you and we have no liability related to it, even in the vent of damage or loss.

12. Medical problem or disability.

If you or any member of your party has any medical problem or disability which may affect your holiday, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

13. Complaints.

Should you have any complaint whilst on holiday, you must immediately inform us by phone and in writing. The soonest you inform us, the soonest we will be able to do our best to find a solutions.

14. Our liability to you.

(1) We will make sure that the holiday arrangements we have agreed to make, perform or provide as applicable, as part of our contract with you, are made, performed or provided with reasonable skill and care. This means that, subject to these Terms and Conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements.

Please note that it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us.

In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

(2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:

- the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or

- the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or

- "Force majeure" and "Act of God" as defined in clause 7 above.

(3) We do not accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our website and we have not agreed to arrange them and any excursion you purchase whilst overseas.

15. Passports, visas and health requirements

It's your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you.

We do not accept any liability if you or any member of your party are refused entry onto any transport or into any country due to failure on your part to carry correct documentation.

If you or any member of your party is not a Spanish citizen or holds a non Spanish passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel.

If failure to have any necessary travel or other documents results to fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

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